Shipping & Returns
Shipping Times
Most orders ship within 1-5 business days. Orders are typically processed and shipped toward the beginning of that range, though peak seasons and high-volume periods can occasionally extend processing times.
What Is Your Returns Policy?
We do accept returns for defective items or items damaged in shipping. We require a photo of the damaged item, and all requests for returns must be made with seven days of receiving your items. We do not accept returns or offer refunds for any other reason.
Can I Cancel My Order?
We completely get it; we change our minds too! While we wish could change your order for you, we are unable to do that once your order is placed.
What If My Package Is Lost of Stolen?
Oh no! Unfortunately, the security of your mailbox is beyond our control. Please file a claim with the shipping carrier. In most cases this is UPS or the United States Postal Service. If you are dissatisfied for any reason, please use the Contact Us link in the footer of our website for an appropriate remedy.
What if I want to speak to someone?
Please reach out to using the Contact Us link in the footer of our website for any questions, concerns, or feedback. While we can't respond to every email, we promise to get back to you within 48 hours or less, if you're experiencing a problem with or have a concern about your order. Concerns expressed on Friday will be responded to on Monday.
